I was talking to someone yesterday who mentioned that their laptop was in being repaired. It had started hanging before christmas and they had just got a call to say it had 2000 viruses. The person I was tlaking to was giving out about McAfee, (their anti-virus software), for not catching them.
After a little discussion, it turned out that McAfee came with the laptop when it was purchased almost 2 years ago. It hadn’t been renewed since then so unless they had taken out a long tem subscription when buying the laptop, it was well out of date.
Now I’m no big fan of McAfee, but the issue here was not with the software being used. It was user education. So many people don’t understand, (and aren’t told) that virus protection is made up of software and a subscription service. If you don’t keep it up to date, you don’t get protected from any new viruses.
I’m not criticising the user here, because why should she know this. But when she bought the laptop, (from Dell), surely they could have explained this. There is an onus on the IT community to properly educate users in this area. It’s all too easy to sit back and snigger about users who don’t know a thing about technology, but at the end of the day it’s up to the people selling and supporting the solutions to make sure they communicate more effectively.
To quote NLP’er Richard Bandler, the meaning of your communication is the response you get. The IT world at the moment is not communicating effectively with their customers.